Terms and conditions

SHIPPING & PAYMENT INFORMATION
All payments are handled by either Klarna or Paypal. VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.
WHEN Watches never store or transfer any credit card information. WHEN Watches use external payment gateways, PayPal and Klarna, for e-commerce. PayPal and Klarna handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.

WHEN WILL MY ORDER SHIP?
-After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.

FREE SHIPMENT
We offer free worldwide shipping.
As soon as your order is shipped, you will receive an email with the track and trace code and information on when you can expect to receive your order. The delivery time depends on the chosen shipment country.

Delivery Times*
SE, NO, DK, FIN, NL, BE, FR, DE, AT, UK, IE: 1 – 3 working days
IT, ES, PT, PL, DK, CRO, HU: 3 – 5 working days
Non-EU: 5 – 7 working days

*National holidays should not be taken into account.

Please note: for orders shipped to an address outside the EU, the buyer may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The buyer will be responsible for payment of such import duties and taxes. It should be noted that WHEN has no control over these charges and, since these charges are different for different countries, WHEN cannot predict their amount. WHEN advises the buyer to contact the local customs office for further information.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please CONTACT US at order@whenwatches.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.

WATCH SPECS & WARRANTY*
*Warranty for our Watches is 2 years from purchase date.
Model ACE, PHOENIX, EXPLORER & NEW STANDARD have a water resistance of 3 ATM. Please avoid all contact with water, as WATER DAMAGE IS NOT COVERED UNDER WARRANTY
Please note that the warranty does not cover batteries and/or leather straps . The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence or accidents.

WHAT TYPE OF MOVEMENT IS USED?
WHEN Watches uses Japanese Miyota Precision Quartz Movement which is one of the most well known in the industry.

WHAT TYPE OF LEATHER IS USED?

Our leather straps are made of genuine cow-hide leather.

WHAT IS THE GLASS MADE OF?

The glass we use for our watches is made of hardened mineral crystal.

RETURNS
Any product purchased from whenwatches.com can be returned for a full refund or store credit within 30 days of delivery. We offer free and easy returns for all of our customers, domestic and international where the order contains atleast one item valued over $80. Please contact orders@whenwatches.com to schedule the return and receive a prepaid return lable. Expedited shipping charges are non-refundable.

For international customers where the order does not contain atleast one item valued over $80, the customer is responsible for the return shipping. Once we receive it back and verify itís unworn, the return will be processed and a full refund will be issued.